Stakeholder Engagement
We engage with different stakeholder groups through various channels. These include:
| Customers/Interest Group | Consumer Liaison Forum Customer surveys Optus Voice of the Customer (VOC) Corporate Responsibility Report Social Media: Twitter and Facebook |
| Communities | Letterbox drops, local newspaper articles, community consultative committees. Corporate Responsibility Report |
| Employees | Roadshows, engagement surveys, workshops, hub-sessions, newsletters, health and wellbeing expos, social media (The Cooler), Optus family days. Corporate Responsibility Report |
| Shareholders | Shareholder meetings |
| Government and Regulatory bodies | Direct liaison with Government and regulators Participation in industry forums |
Consumer Liaison Forum
Established in 1995, the CLF is made up of people from peak consumer groups representing a range of interests from around Australia. We obtain consumer input into the development of policies and practises to overcome barriers for access and use of telecommunications products and services.
- Australian Communications Consumer Action Network
- Australian Financial Counselling & Credit Reform Association
- Blind Citizens Australia
- Deaf Australia
- Deafness Forum of Australia
- Federation of Ethnic Communities' Councils of Australia
- Isolated Children's Parents' Association of Australia
- National Council of Women of Australia