Help
Help
Help
Welcome to the Optus Help Centre
 

We're constantly improving this area of the website so check back frequently for updates - or you can simply bookmark this page of the site. 

If you'd like to contact Optus, simply refer to our Contact Us page or send us an email.
 Product Help & Support

Use the links to below to access our easy-to-follow How To Guides, Frequently Asked Questions and Troubleshooting Tips.

We can help you find the information to answer your questions, or guide you with your Optus products and services.
 Personal
Accounts & BillingMobile HelpInternet HelpHome Phone HelpTV Help
 Small & Medium Business
Accounts & BillingMobile HelpInternet HelpTelephony Help
 
 Wholesale
Wholesale Help
 Business
Online ServicesSupport
 
 
myZOO Help
Educational information on Internet topics, the Optus Internet Service and your myZOO homepage.
  myZOO logo
OptusZOO Mobile Help
Find helpful information and FAQs about ringtones, games, live TV and much more.
  OptusZoo Mobile logo
 
 Accessibility Options
If you are having trouble reading the content of this site, go to the website accessibility page to view the options available to improve your ability to view our site.
 
 
 Website Help
Various web technologies have been used throughout the Optus website. We’ve put together a simple guide so that you can get the most out of this site.

Please note: you may need to download plug-ins to access some website content.

Plug-ins used on the Optus website:

Macromedia Flash Player
The Flash plug-in is required to view feature rich content. Flash is available as a free download from the Macromedia site. Click here to be taken to the Macromedia download site.
Get Flash Player

Adobe® Reader®
PDF (Portable Document Format) Adobe® Reader® is the free software required to view a PDF file. Adobe Reader is available as a free download from the Adobe site. Click here to be taken to the Adobe download site.
Get Adobe Reader


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